Surrey Fire and Rescue to migrate to FireWatch solutions to target greater agility

Posted on: 10th January 2022

Surrey Fire and Rescue to migrate to FireWatch solutions that target greater agility, increase visibility of resources and support flexible ways of working

Infographics is pleased to announce a joint project with Surrey Fire and Rescue Service to deliver a programme of technology innovation. The project will focus on providing anytime, anywhere access for its FRS users, including their ‘On Call’ Fire Fighters and Managers, increasing real-time visibility of availability and resources, and integrating live data with the control room.

The programme includes: deploying the FireWatch Mobile App; a migration from a previous legacy system to the FireWatch fire service management suite for managing on-call availability; and – as part of that – the deployment of the FireWatch Mobilisation Interface within Surrey’s shared county emergency control room and Capita Vision mobilisation system.

Head of Data, Digital and Special Projects at Surrey Fire and Rescue Service, Sally Wilson, said:

“Ensuring that we have advanced, flexible and accurate technology is key for our service. We have worked closely with Infographics to ensure that FireWatch is exactly what we need to increase visibility of available resources and people to keep residents safe.”

FireWatch Mobile allows users to directly manage data and tasks for time/availability, leave, skills, training and assets via smart devices. It also enables supervisors and team members to understand the impact of resource changes and to manage and act on any issues or deadlines highlighted within their personalised Key Performance Indicators displayed on screen. This includes workflow-driven resource request and fulfilment processes to address gaps in cover.

Migrating to FireWatch for on-call availability will allow Surrey Fire and Rescue Service to see a complete picture of availability across wholetime and on-call staff – increasing visibility and efficiency across the employee planning and management process. The App can also deliver benefits for the FRS as a whole, offering a flexible self-service capability for all contract types and staff.

The deployment of the FireWatch Mobilisation Interface will ensure an accurate view of real-time availability, skills and asset status across the Service which is directly integrated with emergency dispatch operations within the control room.

Russell Wood, Commercial Manager at Infographics, said:

We are looking forward to working with Surrey Fire and Rescue on their project, which will deliver to the end users a major step forward in their User Experience (UX) versus their current on call availability platform, as well as wider, flexible self-service capabilities and live integrated resource information within control.”

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