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Hampshire first UK FRS to adopt FireWatch and Capita Vision bi-directional mob interface

Posted on: 1st October 2020

Hampshire Fire and Rescue Service becomes first UK FRS to adopt live FireWatch and Capita Vision bi-directional mobilisation interface

Infographics today announced that Hampshire Fire and Rescue Service (HFRS) is the first UK FRS to adopt the new FireWatch Bi-directional Mobilisation Interface – with other Services expected to deploy this functionality in the near future.

The FireWatch Bi-directional Mobilisation Interface with Capita Vision is designed to enable greater real-time data sharing between the FireWatch Fire Service Management Platform, Capita Vision Mobilisation System and on-appliance Mobile Data Terminals.

HFRS already utilises the FireWatch platform for integrated human resource management, training and development, health and safety, self-service, availability management, and automated electronic payment calculations and processing for on-call staff. Workflows to integrate absence, pay and other data seamlessly with their shared business centre systems are also in place.

This latest deployment provides a new bi-directional interface between FireWatch and Capita Vision that seamlessly couples the systems together and provides a live closed loop of data flows as changes in either occur.

Colin Sutherland, Systems Manager at HFRS, said:

“This new interface is the culmination of many months’ work for Hampshire Fire and our technological partners, Infographics and Capita. The interface provides individual and appliance crewing data directly into our mobilisation system, allowing our Control rooms throughout the partnership to view Hampshire’s status in real-time.

“This not only improves our resilience with the interface and reduces the risk of human error, but also reduces the burden of crews on station having to complete events after the incident as the interface now does this for them. A further benefit is that it provides us with crewing accountability on the way to, during and returning from fire calls, which is something we have not been able to achieve before.

“This interface is also the first step in our move towards Attribute Based Response (ABR) which we are now working towards with our partners and the interface is a solid foundation to build upon.

“It has been an incredibly exciting time with the release of the interface for Hampshire, and it highlights Infographics’ hard work and dedication to continually improve and enhance their offering.”

Russell Wood, Commercial Manager at Infographics, said:

“What we have delivered jointly with Hampshire and Capita is a UK first. FireWatch already provides a fully integrated FRS resource management platform with all the benefits this brings. Coupling this with a live bi-directional flow of data and impacts with Capita Vision and the MDTs essentially enables the systems to act seamlessly as one – and deliver clear operational, risk and efficiency benefits.”

From FireWatch to Capita Vision, the FireWatch interface calculates vehicle availability to-the-minute, derived from live HR, contract/role, employee availability, qualifications, physical vehicle availability, and other fully-connected and integrated data and modules. So when anything changes, FireWatch pushes updated vehicle availability status in real-time to the Capita Vision Mobilisation system.

The system takes into account shared resources across vehicles, priority levels and skill-derived attributes and incident types, rather than a simple on/off ‘the run’, and provides that live status to Capita Vision and control room staff.

The up-to-the-minute data ensures that when an ‘on call’ crew turns out to an incident, the information on the MDT is already filtered to show those who should have been available, providing quick and easy selection of the actual employees on the vehicle and the impact of their skills and resource not being available for any other vehicles at that location.

In the other direction, from Capita Vision to FireWatch, this provides:

  • Live incident creation and stage updates as they happen
  • Data flows from the on-appliance Mobile Data Terminals to Vision, then to FireWatch, so that FireWatch understands the specific resources involved and can send the impact back to Vision
  • Updates to, and impacts of, event stages, attending vehicles and personnel changes
  • Automatic confirmation of personnel who have turned out in FireWatch event records
  • Further automation of event recording steps for pay and maintenance of competency purposes

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