FireWatch testimonials

TESTIMONIALS Customer quotes Case Studies home Royal Berkshire Norfolk Norfolk-Sharepoint West Sussex Testimonials

Sample Customer Testimonials:

“FireWatch, by enabling improved communications and collaboration, has fused a tighter knit team of those responsible for health and safety, personnel, training, competency management and rota planning.

"FireWatch has also reduced the time that is taken up with maintaining existing computerised recording systems through the provision of an integrated system for recording of personnel details and the production of associated correspondence.”

Jon Ball, IT Manager, Royal Berkshire Fire & Rescue Service

“FireWatch has enabled us to move from an antiquated, three-screen personnel system that had two or three users to a fully-integrated system that joins up our core human resource functions, including Personnel, the Command Mobilisation Centre, Training, Health & Safety, and the Service Intelligence and Commanders Groups.

"We have automated manual procedures, our departments no longer work in isolation, duplication of work to enter information into multiple systems has been eliminated, the paper pile is greatly reduced and we can easily pull off all the required CLG returns on time and with accuracy.”

Mark Swanton, Project Manager, West Sussex Fire & Rescue Service

“FloSuite, working in harmony with the FireWatch product, places Norfolk in a strong position to achieve business efficiencies through the auotmation of many manual processes and to seamlessly pass data to and from external systems in near 'real time'.

“In addition, by working with Infographics to deploy SharePoint Portal Server, we have enabled a fast, efficient and user friendly means of accessing large amounts of data. This now ensures events and notifications are distributed to all staff at the press of a button. Urgent matters are no longer subject to delay, and staff feel more involved as part of the organisation by knowing what is happening or being planned.”

Chris Ferris, ICT Manager, Norfolk Fire and Rescue Service

“FireWatch, as one of the Service’s core systems, has facilitated the ongoing improvement in working practices as being an integrated system it allows for the reduction of holding duplicated data within multiple systems, thus reducing information silos within the organisation – with the added bonus that reporting can be done from one system and not have different results!”

“The Service will develop the FireWatch system as an integrated Fire Service Resource Management System, which stores, manages and processes information related to Service Resources. FireWatch will be the only core place to store records on our people, vehicles and equipment.”

Iain Reid, IT Manager, Dumfries Fire & Rescue Service

"We see FloSuite as a solution to the major challenge of exchanging data with external third party systems and Web Services. Whilst there are competitor products available, the additional attraction of FloSuite was that it is a companion product from the same software stable as FireWatch, giving us additional peace of mind that the two would integrate smoothly.”

Stephen Rhodes – IT Manager, Avon Fire & Rescue Service