Royal Berkshire Fire and Rescue

Royal Berkshire Fire and Rescue Service - FireWatch case study

Royal Berkshire integrates teams and departments and improves communication and collaboration with FireWatch Enterprise Resource Management solution

Background

Royal Berkshire Fire and Rescue Service (RBFRS) provides cover 24 hours a day, 365 days a year, from 18 fire stations across the county, stretching from Slough and Langley in the east to Lambourn and Newbury in the west.

RBFRS' 600 highly-trained fire fighters, including 150 of whom work as retained staff, attend some 12,000 incidents every year, ranging from road and rail accidents to fuel and chemical spills, aviation and waterway accidents, collapsed buildings, large animal rescues and, of course, fires.

FireWatch, by enabling improved communications and collaboration, has fused a tighter-knit team of those responsible for health and safety, personnel, training, competency management and rota planning.

The Challenge

RBFRS was keen to move away from using a range of 'silo' departmental solutions and generic HR software not really designed to meet the specific needs of managing a Fire and Rescue Service.

After researching the market, RBFRS selected FireWatch®, from Infographics, to achieve these aims. The key reasons behind this choice were:

  • Provides an integrated solution for competency-based safety, HR and asset management
  • Offers departmentally-focused modules which can be bought individually or integrated across core areas to provide an enterprise-wide solution
  • Supports CLG reporting requirements and can provide a real-time view of the status of resources and assets across the organisation

The Results

Jon Ball, IT Manager at RBFRS, said:

"FireWatch, by enabling improved communications and collaboration, has fused a tighter-knit team of those responsible for health and safety, personnel, training, competency management and rota planning.

"FireWatch has also reduced the time that is taken up with maintaining existing computerised recording systems through the provision of an integrated system for recording of personnel details and the production of associated correspondence."

Key benefits:

  • Increased operational efficiency

  • Time and cost savings

  • Simplified working practices

  • Improved team-working across working groups and departments

  • Improved management of computerised recording systems

  • Tools and information to continuous improvement

  • High-level MI for individual, team and overall service performance against a predefined set of competency-related indicators